Email: support@cutebentobox.com

Return Policy

Our policy lasts 15 days. If 15 days have gone by since you received your purchase, unfortunately we can’t offer you a refund.

Our refund policy covers the following situations:

Customer package has been lost in transit.
Item received is damaged or not-as-described.
Incorrect item is received.

Our refund policy does not cover the following situations:

Customer enters the wrong mailing address.
Customer orders the wrong item.
Customer orders the wrong variation of an item.
Customer misreads product details or specifications.
Customer changes their mind after a order has been processed for shipping.
Customer gets buyer’s remorse and or wishes they’d purchased from a different vendor.

If an item is covered by the refund policy we will normally provide a full refund. In some cases we may ask you to return the item, in which case all instructions will be provided to you via email